The Ripplea.k.a. The Blog - tools, ideas and stories to inspire you to align your ACTIONS with your PURPOSE
Nobody gets trained on how to use their email effectively. I mean, there are videos out there and classes, but when you signed up foryour email account, nobody sat you down and taught you how to set it up and use effectively. So how can your email be the key to your peaceful productivity breakthrough?
Today’s world is still all about email. Even with Slack, Asana, Quip, etc. The reality is, we all still have email accounts and most of us are drowning in email.
And that’s personal. We judge ourselves for it. We feel out of control. The reality is that your INBOX is out of control, but it feels like YOU are. One of my clients characterized her old email life this way:
“I was a scroll monster. It was a constant scroll to find something. Constantly searching for what I needed. I would forget to respond to people and overlook important stuff because the important stuff was all mixed in with everything else.”
It reminds me of something I would always hear Peter Walsh say on when he was on Clean Sweep: When everything is important, nothing is important.
And that’s the problem, with these overflowing inboxes. Everything has been kept, even the unimportant stuff, so it’s hard to find what you really need.
Imagine if your email inbox was to suddenly print itself into your workspace or home. What if everytime you opened the door to your office you were confronted by these printed emails. Thousands and thousands of pages.
You want to follow up with that client on the meeting you are trying to schedule with them, so you start leafing through all the pages until youcan find what you are looking for. It was a communication within the past few days so it should be at the top of the pile somewhere, right?
Our emails are digital clutter and it causes stress, just like physical clutter does for most people.
I like how Joshua Becker of BecomingMinimalist.com talks about it,
“Perhaps your digital clutter causes a loss in time, handicaps your productivity, increases stress, or contributes to distractedness in your physical life. Much like the garage, we have to ask ourselves when it’s time to declutter those items on our desktop, delete needless emails, or reduce our digital footprint.”
So, how do you unclutter your inbox? More than that, how do you get to a point where you can get your inbox to ZERO at least once per week?
I’m going to share the process I use with my coaching clients.
The scroll monster client above? Here’s what she said after she started getting her inbox to zero on the regular:
“It makes me notice that I’m more on top of things than I realized. I always felt like I had too much to do because my inbox was so full. Now, things feel more managed. I thought I was bad at follow up. It’s just that I was overwhelmed.”
And before you stop reading because you feel like this is an insurmountable task, because you have thousands of emails in your inbox, I challenge you to keep reading.
The client I mentioned above had over 6,000 emails in her inboxes. She was embarrassed to show me her inbox, but I’ve learned that it doesn’t matter how many we start with, what matters is how many we end up with. And that number is ZERO…in case you haven’t been following along.
In fact, starting out with a ton of emails is great. It gives you a realistic picture of the kinds of emails you receive which will allow you to set up a better email productivity system that is more aligned to YOUR life and work.
So why the “peaceful productivity breakthrough” headline? I’ve watched my clients shift when they get a handle on making their inboxes more productive. In tackling that ONE part of their world, they end up creating a system that can help them be more productive and present in all aspects of their life.
So, let’s get started on YOUR breakthrough. Here are 5 Steps to get YOU to Inbox ZERO.
First, a couple tips:
Set aside 2-3 hours to do this. My former scroll monster accomplished her first inbox zero on her couch watching a couple episodes of the voice. Are you willing to commit to a couple of hours NOW to achieve weekly freedom FOREVER? I think you are.
- Start with your primary email inbox…the one with the most important stuff in it.
Now seriously, let’s do this.
Step 1: Archive
This first step can be the easiest and has the most impact. Ready?
I hereby grant you permission to archive anything prior to this calendar year or anything older than 3-6 months. Seriously. If you haven’t needed it in the past 3-6 months, you don’t need it in your inbox.
So how do you actually do this? Create a folder in your email called:
zArchive Prior to <<Insert Date>>
Select every email that is that date or older and drag it/move it into the archive folder you created.
For most people, this will be thousands of emails immediately removed from their inbox. And it saves you HOURS of making decisions about each email while still allowing you to find an email later if you need it.
Or as my scroll monster put it,
“Permission to archive was a big deal to me. I was afraid I’d have to go through all 6,000+ emails to figure out what to delete. And I was scared to delete things that were old just in case I needed them again. So tossing all the old emails into an “Archive” folder alleviated a lot of my stress AND took care of thousands of emails.”
Boom. Progress. (Wait. Did you get stuck on step 1? Maybe you need a little help.)
No problem with step 1? Move along…
Step 2: Unsubscribe and Delete
What’s left after step one is still a mix of important stuff, actionable stuff and just stuff. So it’s time to ditch the stuff that isn’t serving you AND keep it from hitting your inbox again.
You know what I’m talking about don’t you? The weekly emails you get from that online company you bought ONE thing from last year. Daily emails from that guru that you don’t even like anymore. The monthly sales emails from the car dealership…and you sold that car two years ago.
Be ruthless about this. If you don’t love it, leave it. Unsubscribe. If you don’t read the regular emails automatically delivered to you from businesses and salespeople, click that magical “unsubscribe” link at the bottom of their email. You can always resubscribe if you miss hearing from them. Or, better yet, just follow them on your favorite social media channel.
Once you click that magical “unsubscribe” link that should be at the bottom of their emails, delete all the emails they’ve sent you.
There are tools out there that can help you unsubscribe from a ton of lists very quickly, but beware of what they might do with your data. Unroll.me is a great tool that unfortunately sold user data to other companies.
CNET wrote a great article about this as well as a tip on another great way to identify possible unsubscribe candidates:
A tried and true method is to open Gmail and search for “unsubscribe.” When searching for this term, if you open an email, unsubscribe will be highlighted, so it’s easier to find.
And remember, after you unsubscribe, delete the emails from the sender.
This unsubscribe stuff is a boundaries thing. You get to decide who you let into your inbox.
If you don’t want what they are offering, let them go.
If what they are saying no longer resonates with you, let them go.
“But what if I like some of what they saying?” If they aren’t hitting the nail on the head for you 80% of the time, unsubscribe. You can always subscribe again if you really miss having them clutter up your inbox.
Completing this step should free you of hundreds more emails not to mention what it will do to prevent so many from coming in moving forward. As scroll monster said,
“Unsubscribe reduced the bombardment on a daily basis. So it just made it easier to keep things under control.”
Step 3: Clarify
OK, you are now down to the emails that you need to consider. And this is how email inboxes grow to hundreds and thousands of emails. We don’t take the time to consider what each email actually is really about…which keeps us from making a decision what what to do with the email…which keeps it in your inbox.
I’m just gonna say it.
Your overflowing inbox is the symptom. Procrastination is the disease. Harsh, I know. But that email is still in their because you put off making a decision about it.
The good news is that you can ask yourself two simple questions about each of the remaining emails that will help you get clear on what remains and will help you prioritize them.
The 2 Powerful Questions
- What is it?
- Is it actionable?
These questions come from productivity guru David Allen. He uses these questions to create clarity around anything that is in his inbox, laying around the house or rolling around his noggin.
Question 1: What is it?
That first question may seem silly, but you’d be surprised at how much clarity it creates when you answer it as if you were explaining it to someone else.
Question 2: Is it actionable?
When the answer to “Is it actionable?” is “No” you either trash the email or file it away.
What if the answer to “Is it actionable?” is “yes”?
If the email is actionable, you would either do it, delegate it or defer it.
- If it would take 2 minutes or less to take care what’s actionable, do it and then file or delete the email.
- If the action required belongs to someone else delegate it to that person and file the email away and set yourself a reminder to follow up on it at the appropriate time.
- If the action required must be done by you and it’s going to take more than 2 minutes to complete it you’ll defer it. This means you’ll put the action required on a task list and then file the email from your inbox into a folder that makes sense to you.
Whether the answer to “Is it actionable?” is “yes” or “no”, you will still get to the point of moving the email out of your inbox. Any action required will get added to your task list or calendar. The email itself will either get deleted or filed away for later reference or use.
I’m just gonna say it, this is often the hardest step for people. If you need some hands on help, just click here.
Step 4: House it
All that clarifying that you did in Step 3 will have helped you uncover a bunch of categories of emails. So Step 4 is all about creating homes for all of the categories of emails you uncovered.
And by “homes” I mean folders. And subfolders if that helps. You are essentially creating an organization system for all the kinds of emails you receive.
Don’t get freaked out by the word “organization”. It doesn’t matter who you are or what your personality style is, we all are capable of being organized. Consider this definition from David Allen:
“Being organized means simply that where something is matches what it means to you.”
To YOU. Not to me. Not to productivity gurus. To you.
This is YOUR system. Keep it as simple as possible and only as complex as is absolutely necessary.
In other words, you shouldn’t have subfolder upon subfolder within your email program. The point is to get things out of your inbox and into meaningful places to YOU. So keep the folder structure simple because you can always use your email program’s search feature to track down exactly what you are looking for.
Do you want a SUPER simple folder structure for your email? This structure would totally work. I said to keep it simple, right?
At this point you should have your inbox to ZERO.
If you haven’t, go back to the CLARIFY and HOUSE IT steps until you get there.
Still having a hard time? You may need more help.
Step 5: Repeat
Guess what. Steps 1-4 was all the heavy lifting. You got your inbox to ZERO. Now it’s time for the simplest, yet often most difficult step.
Step 5 is all about repeating steps 2-4 as often as necessary to maintain your feeling of control over your email.
For some people, “as often as necessary” might be every hour. For others it might be daily or weekly.
Hourly would probably be too frequently. It would give your inbox a lot of control over you.
Personally, I like to get to inbox ZERO weekly. Start there and see how it goes. Pick a day of the week on which you’ll go through Steps 1-4 and get all of your inboxes to ZERO.
For a lot of people I work with, the best time to do this is late morning on the last working day of the week. It gives them time to follow up on things before they wrap up everything for the week.
The nice thing about getting to inbox ZERO weekly is that it allows your week to get messy. Because life is just that sometimes, messy. It allows things to get a little out of control, which is ok because you KNOW that by the end of the week, you’ll get things back to good.
Make this an appointment on your calendar and honor it. Mine is set for 9:30am every Friday. I get all my inboxes to zero, get my desk cleared off and update my projects and tasks lists (among other things). This time on Fridays is a critical part of the work+life productivity system I have built for myself.
That’s it. Those are the 5 steps.
It can be easy to unintentionally create a life of stress and email can be a major contributor to that. However, you don’t always have as much to DO as it sometimes feels like you do. You just don’t have a system to manage it all, which leads to the overwhelm feeling.
Getting to inbox ZERO isn’t about DOING all of things you need to do. It’s about understanding what’s on your plate and deciding what you want to be spending your time and energy on.
Let’s hear one last time from Scroll Monster:
“This is something I didn’t know I needed and now that I have it, I can’t believe I was operating how I was operating before. For 10 years of my career I was somehow functioning like this. And now, life and work feel so much more manageable.”
It just takes 5 steps to create this feeling for yourself.
- Toss all emails that are 3-6 months old into an ARCHIVE folder
- Say bye-bye to the stuff that clutters your inbox by UNSUBSCRIBING and DELETING marketing emails you don’t want, newsletters you don’t read, etc
- Take time to CLARIFY what remains by figuring out what action is required and adding that to your task list
- Once you know what the action is for an email and add that to your task list you can HOUSE IT by putting it into a folder for future reference
- Create time in your life to regularly repeat these steps so you can get your inbox to ZERO at least once per week
If you follow these 5 Steps to Inbox ZERO you can be just like my client formerly known as Scroll Monster and have YOUR life and work feel more manageable. YOU will have the peaceful productivity feeling.
It’s quite impressive how many business owners I encounter who are terribly frustrated by their team and just don’t know what to do.
“They just aren’t creating any results!”
“They just aren’t getting stuff done.”
“We missed our goals. Again.”
And then I ask them about expectations. As in “What kind of expectations have you set for them?”
The answer I usually get? “What do you mean? I mean, they know what they are supposed to be doing.”
And I push, “OK, but you tell me what they are supposed to be doing.”
And they tell me.
And then I say, “And have you told them that?”
The response? “Well, no. But they know what they are supposed to be doing.”
That’s not fair. It’s not fair for you to keep score in your head and get increasingly frustrated when they don’t deliver.
It’s not fair to ask someone to play a game with you and not tell them the rules.
What are the rules? Well, it varies for every business, but some basics:
Your mission: “This is WHY we all get out of bed every day and why our clients care that we show up.”
Your values: “This is HOW we do things around here. We don’t violate any of these, no matter what.”
You goals: “Here is WHAT I expect you to DO every day/week/month/quarter. These are the activities that lead to success. We can’t control the results, but was can control the activities. DO these activities consistently and we’ll get to our goals.”
Give people everything they need to succeed. Give them the rules of the game. It’s only fair.
I love party lights. You know, those strings of Edison lights that everyone has on their patios now. They just scream “festive”. Or “celebrate”. Or “gather here”.
And I had that kind of life for a long time. Bright, fun, amazing spots.
With stretches of darkness in between.
I’m not trying to be dramatic AND I’m not saying that it was pitch dark between the bright spots. There were little twinkle lights here and there, spanning the distance between the super bright spots. And maybe the better way to say it is to say that I was dull. My light was dimmer. And I couldn’t figure out why. I kept thinking “when X happens, things will be better”.
It was a string of extremes that was exhausting, fun, sad, joyful, lonely, full of love, scary, exciting, lonely. Did I mention lonely?
And life is like that, right? A mix of highs and lows. And while there were definitely more highs than lows in my life, I still felt dull.
So when I started this year, having come out of my Bold and Brave 2016 year, I knew that I wanted consistency and stability. So my words for 2017 became: Every Day Matters.
I mean that in every way possible, but mostly in these two ways:
- I want joyful, caring, meaningful connection with myself and others Every. Damn. Day.
- I need to do things every day that move my purpose, vision and goals forward.
AND I still want the big bright spots every now and again. Big celebrations. Concerts. Broadway shows. Family trips.
I don’t have to choose between the bright warm glow of every day life and the super charged shine of the big events. And neither do you. You get to have both.
And the way to have both is to focus on Clarity, Communication and Consistency.
Get clear about who you want to be in this world and the impact you want to have in this one brief shining moment the we have.
Practice, practice, practice productive COMMUNICATION. Share that clarity with people. Let those who matter most know who you are and what you are becoming. Have the conversations you need to have, even when it’s hard.
Create ways to build CONSISTENCY into the stuff that matters most. Focus on the actions that will move you forward and find a way to do some aspect of them every day that you possibly can. Whatever it takes. Score cards, accountability partners, posting on social media, whatever helps you get it done day in and day out.
Shining your light won’t always be easy. A bulb will burst every now and again. You’ll have days where you can’t find the light switch. And you can let those days be dark if you need to.
Then, the next day, you get back to your clarity again and just keep on going.
Every. Damn. Day.
A triad of influences hit me recently and resulted in a somewhat unsatisfying conclusion: Sometimes love just ain’t enough.
The first influence was GRIT: The POWER of PASSION and PERSEVERANCE by Angela Duckworth. Duckworth’s words and discoveries have been rolling around in my head A LOT as I’ve made my way through the book these past few weeks.
And if you know anything at all about me, you already know that Simon Sinek and his work are a huge influence in my life. I get a hit of Simon every day through quotes delivered to my inbox. (Scroll to the bottom of his homepage to sign up for these). I received a quote recently that really affected me and has become somewhat of a guidepost for me and what I do:
The best ideas are honest ones. Ones born out of experience. Once that originated to help a few but ended up helping many.
And finally there’s Kenny Rogers and his damn song “The Gambler”. I grew up listening and singing along to Kenny Rogers tapes. Yes. I said tapes. As in cassette tapes. For anyone under 35, you can see one of these crazy contraptions here.
Anyhoo, in Kenny’s song he tells the story of a card player learning lessons from a seasoned gambler (thus, the title of the song). The lyrics tell the whole story of the interaction, but the part most people know is the chorus…
You’ve got to know when to hold ’em
Know when to fold ’em
Know when to walk away
And know when to run
You never count your money
When you’re sittin’ at the table
There’ll be time enough for countin’
When the dealin’s done
Like most worthwhile things in life, owning and growing a business takes grit. Grit is built through passion and persevering through failure. Letting failure be a teacher. While reading Duckworth’s book has helped me realize that I haven’t failed nearly enough in my life (something I knew somewhere deep down…perfectionist much?) building a business takes grit. I have grit. I want to grow my grit, but I have a fair amount already.
I have cultivated grit because I’m passionate about what I do. Which brings me to the point. Finally.
I created something called Get Your Shit Together (GYST) because I encountered a small group of people in my ripple that wanted help, um, getting their shit together. What originated as a free weekly video call for 12-weeks became a full blown class full of life-changing content and homework. I can say that about the content because it’s content that changed my life.
GYST became more than an unexpected class. It became a place to try and fail and ask for help. It became a community. A little one, but a dedicated one.
GYST was born out of my lifelong experience and passion around creating order and moving dreams, goals and ideas forward. It was an honest endeavor that turned into something bigger than I had expected.
So I decided to actually offer it as a class. Twice. I offered it up twice and do you know how many people signed up?
Do you know how many people inquired?
As gritty as I am and as passionate as I am, I had to look at what the data (lack of response) was saying to me.
So, I decided to fold ‘em. I put my GYST class on the shelf…for now. I pulled all marketing for my class that was supposed to start next week. It was a hard call to make (thank goodness I could talk it through with my own coach to help me figure it all out), but I felt relief when I made the decision.
Not because I don’t love the GYST class. I do. But somehow I must have sensed somewhere within me that it wasn’t time for it…yet.
I will find a way to teach this content. In fact, I already am. I’m currently rolling it out to all of my individual private coaching clients and it’s creating a cool shift in how they engage in their business and life.
The GYST website is still live and it will remain live so that people can express interest when they are ready. But this particular way of sharing this with the world, the class, is shelved.
And, as Stuart Smalley would say, that’s okay.
I share this with you for the same reason I share anything with you, with hope that my story can help you.
Do you have a story about hold ‘em or fold ‘em that you can share? How do you decide when to stop something or to change direction?
I’m often helping people have what they expect to be hard conversations. It’s usually because there’s been some sort of build up. Things they wanted to say, but haven’t, for some reason.
Maybe they don’t want to rock the boat.
Maybe they are hoping the person will catch on and change their behavior on their own.
Maybe they don’t want to seem “nitpicky”.
Maybe they don’t want to hurt someone’s feelings.
Ok, let’s pretend this is you now. For whatever the reason, you are frustrated or irritated or annoyed by something someone is doing and you haven’t said something. And when things get put off, they tend to start feeling bigger than they really are. Well, it’s big for you, but not the person you need to talk to. Why? Because you have been noticing every single transgression. Keeping score in your head. Getting more and more frustrated and…
The other person has no idea anything is wrong.
And then they do that thing one too many times and you come at them too strong for the ONE thing they just did. You are coming at them with the force of all the times they did this thing that they didn’t know was an issue. Hardly fair.
If this is someone you are in real relationship with, like a team member, a business partner, a romantic partner, a family member, or a friend, you need to say something.
Say it sooner than later. Say it when it’s still a molehill. Don’t give it a chance to grow into a mountain.
And if it is a violation of your values you definitely need to address it on the first violation. Directly. Clearly. Respectfully.
When is it OK to keep quiet? If it’s someone you’re never going to deal with again, maybe you don’t say anything.
Other than that, say something. It’s simple, it just doesn’t always feel easy.
Welcome to the “end of winter” issue of The Ripple. Which is really just me saying…oops! I didn’t send out the February Ripple, so you get a combo this month!
The Ripple is my project to help you connect daily actions with your calling. Need a refresher on what I mean by the ripple? Click here.
My calling, or purpose, is
TO foster understanding and acceptance of self and others SO THAT we can come together to make the world a better place.
Sometimes the activities I engage in are very clearly connected to my purpose…like coaching one of my private one-on-one clients or leading a purpose discovery workshop.
And sometimes I’m out in the world doing my best to stay in line with my purpose. Here are some of the ways I was out in the world on purpose as winter came to an end:
- I went on a fun girls weekend trip to Bellingham. I was thoughtful about how I wanted to show up on this trip as it was the first one I’ve gone on since my divorce and these girls are part of the couples circle my ex and I have been a part of since college. It was hard at times, but I let myself be real and trust that my friends could handle it. This was a new way for me to engage with them and they were wonderfully supportive. Plus, we had spa treatments and did some good dining out. Have you been to Home Skillet? Amazing breakfast and breakfast cocktails! And how about Pure Bliss? Great spot for deserts. Both had great vegan options.
- I attended the Keller Williams Family Reunion real estate conference. Many of my current and past clients are Keller-Williams agents. It was great to learn more about their world and connect with them in this setting. Plus, I got to witness someone living their purpose. More on that in a second.
- My best friend and I did our annual Oscars challenge. We went and saw all of the best picture nominees for the Academy Awards before the big show. Where’s my purpose in this? Oscar nominated pics tend to stretch me beyond my usual taste in movies so I get to learn about new places, people and perspectives (fostering understanding and acceptance of others). Plus, this challenge always leads to a fun viewing party with great friends.
- I had an awesome “deep dive” with a client to take them through my Get Your Shit Together process to help her set up systems that will allow her to bring her ideas to life. We are just getting started and I can’t wait to see where it all goes.
- I launched Free Fridays. Throughout the month of February the topic was how to uncover and live your purpose. In March we’ve been talking about how to align your daily actions with your purpose and how to get create your own systems to help you focus and prioritize your daily actions and projects.
- I went back home to Selah, WA to say goodbye to our family farm. This trip was a good blend of understanding my own needs and honoring the needs of the rest of my family as they also said goodbye. It was a very fun, sad and special weekend. You can read more about it all here.
- I was a guest on 2 podcasts. These were probably my best podcast interviews so far because I was super intentional and created an outline for the interviewers and I to follow to ensure that the most important parts of my message were delivered to their audience. You can here me on The Daily Cup here and on The Path to Mastery here.
- I’ve kept up my daily routine of a smoothie, gratitude journal, wins journal, reading a book to help me grow and moving my body! I can’t do cool shit in the world with people if I’m not taking care of myself!
Blah, blah, blah! I share all of this to give you examples of how I bring myself back to my purpose whenever I can in whatever I’m doing AND I promised that The Ripple wouldn’t just be about me and my ripple, but about the impact others are having in the world too.
So let me tell you a quick story about my friend Sarah Troske.
Sarah is the Listing Coordinator for a real estate team called Pickett Street Properties in Bothell, WA. I’ve worked with this team off and on over the years on everything from Myers-Briggs Discovery Sessions for individual team members to facilitating difficult discussions between team members to leadership coaching.
Back in January, their director of operations put on a retreat for executive assistants, transaction coordinators and other operations folks in real estate and related industries. I had the honor of facilitating a 1/2 day purpose discovery workshop at the retreat.
While I had already known Sarah from my work with her as a Pickett Street Properties team member and experienced her work as a real estate client of the team, working in the area of purpose was a little scary for her. But she made it through the workshop and by the end of it she had created a draft of her purpose statement: My WHY is to create opportunities with positivity and happiness so that I can succeed in helping others.
Next she attended a couple of my Free Friday calls where we talked about purpose and she refined her statement. Here is a picture she created using her new purpose statement:
My WHY is TO create safety outside of comfort zones SO THAT I can impact lives.
Through our work together she realized that in order to have the kind of impact she wanted to have in the world, she needed to get outside of her comfort zone while still feeling safe. She also realized that she had grown a lot since joining the Pickett Street team because her manager did just that for her. She encouraged Sarah to get outside of her comfort zone, but helped her feel safe in doing that.
The more Sarah did this, the more her impact grew. Plus, she was creating safety for others. Clients who had never bought or sold a house before felt safe in Sarah’s care and were able to achieve big financial and housing goals because of her knowledge and expertise. She also realized that she’s always been doing this for her friends and family. She’s the resource for them. They come to her for her knowledge and expertise on the things she loves and that helps them be brave enough to step outside of their comfort zones.
So, remember when I mentioned that real estate conference I attended? Well, Sarah was asked to help lead a mastermind session for transaction coordinators during the conference. Public speaking is waaaay outside of Sarah’s comfort zone. Yet there she was, standing in front of some of the top teams in real estate from around the country, heck, the world. And to top it off one of the most successful real estate leaders in the entire company showed up to speak for a bit and that attracted a big crowd.
And when it was Sarah’s turn, with flushed red cheeks she stepped up to the mic and did what she always does. She tapped into her knowledge, experience and expertise to answer burning questions from the audience. She explained how she set boundaries with agents she supports. She shared tools that she uses to keep track of transactions. She demonstrated how she keeps clients informed and up to date during the often emotional and tumultuous process of buying and selling home.
She gave the audience what they needed to feel safe getting outside of their comfort zones so they could go back home after the conference and have the kind of impact they wanted to have on their teams, with their clients and in the world.
And because I got out of my comfort zone and went to this huge conference all by myself, I got to witness all of it in person. What a gift!
If you scroll back up to the top of this page, you’ll see a picture of Sarah in my ripple collage. She’s the one in the bottom left corner that looks like a badass sharing her gifts with the world.